SUPPORT TECHNICIAN FOR HELPDESK

WANTED: NORDIC SPEAKING SUPPORT TECHNICIAN FOR ELKJØPS/ELGIGANTEN/GIGANTTIS HELPDESK

Are you the one that your family reaches out to when they need help with technology? Do you have an underlying interest in computers and technology? Then you might be the one that we are looking for!


Here at Elkjøp/Elgiganten/Giganttis Technical Support we help customers on a daily basis with anything ranging from computer issues to issues with their TV or tablet. We are offering a position that will provide you the possibility to further develop your technical competencies in a pleasant working environment. Besides that we offer a very competitive salary and premium employee benefits.

We are stationed in Copenhagen and we are currently offering positions working for Norway, Sweden, Denmark and Finland

What we offer:


  • Base salary of 21500dkk / month
  • Bonus of up to 3500dkk / month
  • Employee benefits such as gym membership, discounted breakfast/lunch etc.
  • 6% salary benefit paid out twice per year.



About the position:


We are offering positions on our Norwegian, Swedish, Finnish and Danish teams at our office in Copenhagen, where you on a daily basis will be handling calls from customers calling from these countries, needing help with anything from computers to tablets or TVs. You will become a part of a team that cares about each other and that is focused on working in the same direction. There may be times when you are required to help other customers from other Nordic countries, so it is a benefit to know multiple Nordic languages. Well-versed in English is a requirement.

The most important part of our job is ensuring high customer satisfaction. We expect you to be very patient, pedagogical, and understanding towards the issues that our customers face when it comes to technology.



We are looking for a candidate who:


  • Has a higher than average knowledge of technology
  • will thrive in a social environment
  • is interested in personal development
  • will be able to understand the customers need whilst providing a proper solution
  • is driven by results and always performing at their best
  • is a team player
  • is pedagogical

Working Hours:

Mon-Fri: 8 am- 8 pm

Saturdays: 9 am – 5 pm

We work in shifts where you will average 37 working hours per week

Final application date: 06.02.22

Start date of employment: 14.02.22

We are continuously searching for candidates, so apply today if interested.

We look forward to hearing from you!


Contact

David Resch

CCC Helpdesk Team leader

[email protected]

+46763475230

Johan Forssell

CCC Helpdesk Team leader

[email protected]

+46706030604


Elkjøp Nordic is the Nordic region’s largest retailer in consumer electronics and electrical household appliances. Elkjøp Nordic’s turnover in 2020/21 was 49,8 billion NOK with a profit of more than 1,672 billion NOK.

The group has established retail businesses in Norway, Sweden, Denmark, Finland, Iceland, Greenland and the Faroe Islands.

All of the approximately 400 stores in the Nordic region are mainly supplied by our own distribution services, with a 107,000 m2. central warehouse in Jönköping, Sweden. About 10,000 engaged employees are employed in Elkjøp Group, owned by British Dixons Carphone plc, Europe’s largest consumer electronics retailer.
At our Nordic headquarters in Nydalen, Oslo, we have about 450 people in various specialized functions who work continuously to support our colleagues in the Nordic countries.

Our vision is to ”help everyone enjoy amazing technology”. We do this while focusing on our core values if being responsible, engaged and effective.

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